Returns & Exchanges
At BOSU®, we stand behind the quality of our balance trainers and fitness gear. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Securely pack the items in their original BOSU® packaging, ensuring all components, manuals, and inflation plugs are included.
Label and Ship
Print your prepaid shipping label provided by our system and drop off the package at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing